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DTC E-commerceCS-03 · UAE · KSA · UK · 12 months

Scaled paid revenue 4.2× while holding blended CAC flat.

Premium DTC brand hit a ceiling on Meta after iOS14. Repeat-purchase data was siloed; creative testing was ad-hoc.

Monthly paid revenue (indexed)
Revenue
4.2×
Blended CAC
−3%
Repeat rate
23% → 41%
Revenue
4.2×
Blended CAC
−3%
Repeat rate
23% → 41%
Avg order value
+18%
The story

From stalled to scaling.

A profitable but plateaued DTC brand was running 80% of paid spend on Meta. After iOS14 the cost-per-purchase climbed and Lookalikes degraded. They couldn't see customer LTV in any one place — Shopify, Klaviyo and Meta each had a partial view.

I unified the data layer first: Klaviyo + Shopify + GA4 streaming into a single attribution view, with customer LTV bucketed by acquisition source. Then we restructured paid: TikTok and Pinterest were reactivated as discovery channels at lower CPMs, Meta was rebuilt around interest + behaviour clusters instead of Lookalikes.

Creative became the leverage point — a weekly testing matrix across UGC, founder POV and product demo formats. Post-purchase Klaviyo flows (review request, replenish, win-back by LTV segment) lifted the repeat rate from 23% to 41%. Twelve months in, paid revenue was 4.2× the baseline with blended CAC flat.

The approach

What I actually built.

Each programme is engineered, not improvised. Here are the specific levers pulled for this engagement.

  • 01Klaviyo + Shopify + GA4 unified into a single attribution layer
  • 02Weekly creative testing matrix (UGC, founder POV, product demo)
  • 03Post-purchase flows + win-back automation by LTV segment
  • 04TikTok + Pinterest reactivated as discovery channels
  • 05Interest + behaviour-based Meta clusters (Lookalike-free)
  • 06Margin-based ROAS targeting instead of revenue-based
The result

Measurable in the only place that counts — revenue.

Monthly paid revenue (indexed)
12 months
Revenue
4.2×
Blended CAC
−3%
Repeat rate
23% → 41%
Avg order value
+18%
Your move

Want a programme like this for your business?

Start with a 30-minute confidential growth audit. I'll look at your funnel, attribution, and channels — and show you where the biggest unlocks sit.

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